Viewing January, 2009 Archive

Job Seeker “Bill of Rights”

Seems the Universe is sending messages about the idea of a job seeker “Bill of Rights”.  I just finished watching the HBO series “John Adams” (highly recommend it) where the story of the original bill of rights was told.  Then I hear a caller on a radio show speak of how she wished our forefathers had also written a “bill of responsibilities” in exersizing these rights.  Really good idea.

So I wrote previously of a job seeker’s bill of rights and now I’m going to add a bill of responsibilities. 

2009 Job Seeker Bill of Rights

1. WE have the right to know if the position you have posted is an open, viable role and that you are currently recruiting and interviewing candidates to fill the role.
2. WE have the right to apply for a job and not get spammed with junk email offers for garbage jobs and poorly disquised get rich quick schemes.
3. WE have the right to know if we are being considered for the position to which we applied.  If not, simply tell us but don’t leave us hanging.
4. WE have the right to know why we weren’t selected.  If you didn’t consider us for the job, we just need to know why. 
5. WE have the right to disagree with your decision.

2009 Job Seeker Bill of Responsibilities:

1. We have the responsibility to honor your decision to pass on our application even though we may disagree with it and move forward in our job search without attempting to dispute your decision. 
2. We have the responsibility to NOT adjust our resume to fit the job description.  This wastes time and money and the truth always comes out in the interview process.
3. We have the responsibility to educate ourselves on the company and position we are applying to.  Not knowing the basics about a company when invited for an interview shows lack of earnesty.
4. We have the responsibility to only apply for jobs we are qualified to do.  Applying to jobs with a lack of qualfications is never a way into a company.
5. We have the responsibility to use the full array of tools availble to us in a job search.  Applying to jobs online is only ONE of the many tools and if we rely solely on this method our search will stall.

All rights come with corresponding responsibilities that must be adhered to to protect those rights.  If job seekers conduct a job search adhering to the responsibilities, it is our responsibility as Recruiters to ensure their rights are protected.

The Status Quo Has To Go

Like many of you, I was glued to my television set yesterday watching the inauguration of President Obama.  It doesn’t matter if you are Democrat, Republican, Libertarian or just don’t care – yesterday was a moment in history we will all remember.

So I asked myself, why?  What is it about THIS inauguration that brings over 1.5 million people to D.C. (whereas Regan had a small percentage of that for his first one) and causes a nation to come to a halt to watch?  Many will state the obvious, first African American President.  However, I think it is more than that.  I think this administration has given all of America and much of the world hope that the Status Quo in Washington is finally going to be broken and we are excited to see what changes are possible once this happens

So what has this got to do with Recruiting you ask?  Everything.  There are few departments in a corporation more tied to the status quo than the Recruiting Department.

Recruiters cling to the status quo long after the quo has lost its status.

If you doubt this, simply ask anyone responsible for change in a Recruiting department.  They will tell you that the change management is the hardest part of any operational adjustment.  New ATS, implementing a CRM for the first time, changing the candidate experience process etc are all great business decisions, backed up by sound financial and operational supporting measures and most FAIL because Recruiters fight change like an addict fights recovery.  I know of a brilliant Recruiting Operations Manager who just went through this; implemented a CRM, tied it to the ATS, brought the project in under budget and ahead of schedule and the metrics of savings etc proved true.  The CRM is failing due to Recruiter Resistance and he’s now at another company.

What causes Recruiter Resistance?  Why does changing, improving, modifying their business cause chills in Recruiters’ spines?  Here are a few observations of why Recruiters resist change: 

Change Overload.  Many recruiting departments change for change sake.  One way to protect mediocre performance is to give the illusion of continuous improvement to those who control the budgets. 

Fear.  Implementing new technology, new strategy and new process can expose people who have learned to game the system and float along, just above the performance issue line.

Work Overload.  Just-in-time (JIT) recruiting requires a fine balance of time management and Recruiters become the ultimate juggling multitaskers.  Picture the performer with a hundred plates spinning at the end of poles at one time.  Now picture tossing a medicine ball at that performers mid-section.  That’s how “change” can feel to JIT Recruiters.

Poor Communication.  Decisions made at the top and trickled down can become simply orders to change.  When people are involved in decision making (whether they ultimately support the change or not) they are more likely to embrace the change simply because they have a fundamental understanding of it.

Regardless of which of these situations your recruiting department is mired in, now is the time to break your status quo.  Seize the momentum of change permeating the country and make changes long overdue in your department.  You have the time, you have the reasons and now you have momentum on your side.  Turning your Recruiting Department into a strategic weapon for the company is the right thing to do.  Use the down economy like a change in administration and begin to create the energy and hope that breaking the status quo can bring to your organization.

Ipso Facto

It is January so I still have time to get my “2009 Predictions” in along with the hoards of others.  In the Recruiting community, predicting what will happen in our industry has become not only a tradition, but a somewhat stale one at that (like Aunt Ruth’s Thanksgiving Turkey, who everyone has to eat even though it’s dry and overcooked every year) with most “predictions” being nothing more than observations of what’s happening already:  (these are actual predictions from our thought leaders)

There will be less hiring this year

There will be fewer recruiters employed this year

Social Networking will continue to expand

Recruiting vendors will suffer

Less business travel

and so on.

Not exactly Nostradamus-worthy predictions right?  Since much of this was already happening in 2008, these just don’t seem like predictions to me.

So I’m not going to make a bunch of “observa-predictions” – you can read it in the Wall Street Journal and make your own.  I’m simply making one prediction.  One thing I can see on the horizon that, if things don’t change, will come true by Christmas this year.

I call it the “Ipso Facto” prediction.  Here it is;

I predict that 2009 will be the year that Job Seekers take back their job search.  I predict a “revolution” of sorts where job seekers, tired of being treated like a commodity, begin to fire their job boards and begin to demand tranparency from corporations they apply to.  If we are going to see 10%+ unemployment and it hits all industries and socio-economic levels – I believe the 21st century internet job seeker says, “ENOUGH ALREADY”.

So why “Ipso Facto”?

There will be no one to blame for this trend but job boards and corporate career sites!  Allow me to elaborate;

Job Boards today are flush with “false” jobs – jobs put there by anyone with a checkbook  who can pay for a posting.  At worst, they are people/firms who want to lure candidates into the false hope of finding work (to feed their family) so these predators can build a multi-level marketing organization or get someone to work for commission only with false promises of big returns (Madoff style).  Anyone posting a resume on a big board should have the Arnold Schwarzenegger of spambots on their computer – it’s really ugly and people are tired of it.

Corporate Career sites have no fraudulent intents but commit similar “crimes against job seekers”.  Even though there is no law requiring private sector companies to post their jobs externally, many HR departments are convinced this is a best practice for Equal Opportunity reasons.  In times of growth and expansion it may be a good idea as you can gather the best internal and external candidates for consideration.  In times of contraction, when you are already planning on filling that role with an internal candidate or a pre-determined candidate – this “artifical posting” is simply cruel hope to the millions of unemployed Americans.  These same job seekers who gleefully complete your online profile and apply for the “artifical posting” or even the real postings are, more often than not, rarely communicated with once their application has been acknowleged.

I think job seekers will be pushed past the tipping point and begin to demand better from eRecruitment.  They will flock to solutions that put the control of their job search in THEIR hands as they once and for all tire of putting it into the hands of people who don’t handle it with the care it deserves.  They will demand a “job seeker bill of rights”:

There are recruiting solutions today that treat the job seeker with the dignity they’ve always deserved and I’m happy to say there are corporations out there who treat job seekers the same way.  The partnering of these corporations and these solutions vendors will become a force in 2009.

I’ll answer to my peers if none of this happens but I think it may already be taking hold as you’ll see when you read this post from a blog titled; “The Day I Fired Careerbuilder”.

Power to the Job Seeker!

Job Seekers are from Venus; Recruiters are from Mars

As a Headhunter or Corporate Recruiter I always felt my job was to create matches.  Long before eHarmony, Match.com or any other “matchmaking” service, Recruiters have been bringing together candidates and hiring managers in what one of my early mentors described as “having two hands full of jello and trying to get them together before one flops off”.

So today I take up the Matchmaker role again and try to patch a misuderstanding between Job Seekers and Corporate Recruiters.

It seems these two groups don’t understand each other: Venus and Mars.  I’ll explain.

Job Seekers want a job, first and foremost.  Many are quite persistent and most are quite professional.

Recruiters want to fill jobs, first and foremost.  Many are thorough in their search and most are quite professional.

On the surface, this is a match made in heaven – both have virtually the same goal.

Where the relationship breaks down is when the decision not to hire (or interview) someone is made.  This creates several misunderstandings on both the Job Seeker and the Recruiter sides of the equation:

Job Seeker:

You were not selected for hire or interview because there are better qualified people out there who want the job too.  Millions of job seekers, one job – the chances that you are the most qualified are not in your favor.

The decision not to hire/interview is not made in a vacuum; Recruiters and Hiring Managers collaborate to choose the best pool of available candidates.

This decision is subjective and not worth arguing or complaining about.  As a BMW owner, you don’t try to convince the Mercedes owner of the mistake they made in car selection, don’t try to convince Recruiters that they’ve made a mistake in NOT hiring/interviewing you. 

The more you argue and fight with a Recruiter, the less and less chance you have of EVER working for that company.  Recruiters talk to each other and if you find doors closing faster than opening at certain companies, you probably chose to argue a decision at one time a little to persistently.

Remember that timing plays a KEY ROLE in this decision.  If you applied for the role anytime after it has been open 30+ days, chances are you won’t get to interview.  The reason is simple but never explained to you – Cost of Vacancy.  This is a calculation of the cost to the company for each day that position is open and once a viable pool of candidates is moved into the inteview process the clock is ticking on getting it filled.  Understand that, as in life, in recruiting timing can be everything.

Recruiter: 

Job Seekers are frustrated.  Why?  Go to any job board, search for jobs, post for jobs, hear nothing and get spammed to death. 

Job Seekers are frustrated.  Why? Go apply for one of YOUR OWN jobs.  Fill out a complex profile and hit apply.  Then be told you’ve created your “account” (did I really want an account? No, I want a job.  See #1under Job Seeker above) and NOW you need to actually apply for the job.  Be told “Thank you” but never hear from anyone about anything again. 

Job Seekers DO want to be told what happened to their application.  If Job Seekers can live with 3 and 4 in the Job Seeker list above, you OWE it to them to tell them what’s going on.  Let them move on, let them get closure.  Do the right thing.

More is more.  I know Legal and HR tell you to be very tight lipped about the reasons people didn’t get interviewed or hired but c’mon – common sense says that there is information you can provide a job seeker that may actually HELP them get the next job they apply for.  Don’t be callous, it could be YOU.  Treat job seekers the way you want to be treated.  Don’t be too busy, don’t be too cold, don’t be put out by their need for information.

I’m not writing a book or going on Oprah but I am simply saying that the Recruiter can do his/her job without aggravating the frustration of the job seeker and that the job seeker can seek jobs without causing Recuiters to withhold information and be non communicative.

Job Seeker, meet Recruiter; Recruiter, meet Job Seeker.

The “New” Monster?

Monster.com unveiled its new and improved site claiming;

Monster’s new job search is easier than ever! To apply for the job is 65% faster than before!

I know Monster has a crush of cubicles staffed with Product Managers who no doubt spent hundreds of man (or woman) hours talking to job seekers to develop their “new and improved” hyper-speed application process but Monster, did you also spend that time on the Recruiter side?  You know, that side that pays your fees and determines your future?  It seems that the New Monster is simply speeding up a problem created by the Old Monster.

After spending 15 years at a recruiting desk and having been a Monster, Careerbuilder et al user since their inception I can unequivocally tell you that allowing candidates to apply for the wrong jobs 65% faster is NOT what your paying customers want!  Monster added questionnaires, pre-screening tools etc to try to mitigate this issue but the facts are that a majority of candidates apply for a job they are not qualified to do.  This creates the millions of excess applications for jobs every year to Corporate America.

Proof that Monster didn’t do the due diligence on the Recruiter side is evident in this sales pitch to employers from their new site;

For employers, a faster, easier search process for seekers means more candidates than ever will make time to apply to your Job Posting.

I don’t know of 1 Recruiter who is looking for MORE candidates to apply to their postings.  As a matter of fact I would estimate that over 90% of Monster’s employers are looking for ways to streamline that number, not increase it.  By increasing the number of people who can now, faster than ever, apply for your jobs Monster is exacerbating the job posting issue for employers, not solving it.  The steps in the process are:

Job seekers search for postings that match what they want to do.  Maybe what they have actually done but certainly what they want to do even if they aren’t qualified. (no one applies for jobs they don’t want to do right?  Just see all the postings on Monster stating. “stay home, make millions” – the process appeals to the WANTS of a job seeker, not the qualifications of one)

Job seeker hits “apply now” button on Monster job posting which traditionally takes them to the employers career site where they actually apply for the job in the employers ATS.

Recruiter sifts through the first 20-25 applications until a viable pool of candidates is found (5-7) and then begins the interview process.

Recruiter rarely if ever reviews any applications that come in after interview process has started (#26 +) THUS creating the black hole of recruitment.

I know of Recruiters who get between 100-250 applications for every job they post (multiply times 30 open positions and you can see why “More” is not “better”)

If Monster was listening to the people who pay their bills (hefty bills with the Super Bowl ads to come this year) they would be focused on making it slower and more thoughtful to apply for a job not 65% faster and easier. 

New year, same Monster.

A Case for Annonymity – A Job Seeker’s Ally

Here we are in 2009 – still feeling the effects from 2008 in many ways.  With so many of our citizens unemployed or in fear of joining their unemployed brethren I can only imagine the rush to post resumes on the plethora of job boards out there.  Here’s a case NOT TO for all you would be job seekers or bet hedgers.

Now I know, you are told by everyone from your barber to your Father-in-law that if you are unemployed or about to be unemployed, you need to market yourself like Billy Mays (Oxyclean – classic pitch guy) markets miracle scratch removers.  I agree that you need to network like crazy and make sure people you trust know you are in the market.  HOWEVER, to post a resume on the Internet opens you to everything from spam to identity theft.

An article I read over the holiday points out that posting your resume on a typical job board can be at least annoying, at worst dangerous.

Be a lazy Google millionaire. Earn $64 an hour from home. Get 250 business cards free.

These are just some of the 80-plus junk e-mail messages, known as spam, that are pouring into John Gembecki’s inbox on a daily basis since he started looking for a job in July.

Gembecki is sure that every piece of spam is a result of the resumes he put on Monster.com and other employment sites because he created a Gmail account for his job search that he doesn’t use for anything else.

Leave it to spammers to take advantage of the underemployed but this is a true risk of posting resumes on any job board.

There are, however, alternatives which allow you to build a profile (not upload a resume – remember the “lazy google millionaire” – take the time and build a profile from scratch) and remain anonymous.  You only get contacted for opportunities that you define and you never divuldge your identity until you are contacted by a company (yes, an actual company) who has something of interest to you.  AllianceQ is built on one of these new technologies – QuietAgent.

Take the old addage in Recruiting that a job search is like dating.  If you wanted a date would you post your phone number and address on the supermarket billboard?  Nope, you’d probably go to eHarmony or Match.com and see what’s out there before you reveal yourself.  Smart strategy in dating, smart strategy in job seeking.