Viewing May, 2009 Archive

Interview Illusion

I just read the June edition of Fast Company (www.fastcompany.com).

In it there is an amazing article on page 51 called “Hold the Interview”.  In it, authors Dan and Chip Heath make a very compelling, fact-based argument against interviewing candidates.  The research they quote says that much more often than not, the interview is NOT a predictor of success.  They go on to suggest that one of the best predictors of job performance is a work sample;

“if you are hiring a graphic designer, get them to design something.  If you are hiring a salesperson, get them to sell you something.  If you are hiring a chief executive, ask them to say nothing – but reassuringly.”

 But the most compelling statement in the article is the last paragraph;

Giving job tests might be the easiest competitive advantage you ever acquire.  While your competitors hire friendly people whose “biggest weakness ” is “working too hard, ” you’ll be discovering the true stars.

So now, all of the HR and Recruiting Professionals reading this are saying to themselves (or aloud) “yeah right – no interview – that’s absurd”.

What’s absurd (and absolutely intriguing in it’s obviousness) is that the FEATURE article of this issue is the 100 Most Creative People in Business.

There are NO HR or Recruiting people mentioned in the feature article.

Just in Time to Just Right

Just in time vs just right.  Reactive vs proactive.

I’ve always liked the analogy of recruiting and dating.  The stages are the same, notice, invite, woo, date, move forward or break up.  Clean and everyone can understand – been there done that.

So in looking at paradigm shifts in recruiting, it’s only natural that I venture into this analogy to make a point about where recruiting is going.

Old way of dating:

1. go to a crowded, busy bar night after night, putting your best face forward and hope to meet the perfect match
2. Repeat night after night (week after week?), having coffee or lunch with a few people but really not making amazing connections
3. become despondent, bored and willing to settle and choose a “close match” for a longer term commitment.
4. break up and start again.

Wow, that was depressing.  See how it mirrors our current “just in time” recruitment process?  We conduct the best search we can, find the best “available” talent (by the way, availability is NOT a skill set) and choose the candidate who matches most closely with our requirements and requires the least headache to close.  Hope and pray it’s a good decision but more often than not, end up repeating the process in 24 – 36 months.  Ouch.

New way of dating:

1. Complete a profile on one of the scientific matching software systems – tell it what you do and don’t want, what you will and won’t accept.
2. Only be notified when someone matches what you require.
3. Connect by phone or email, do some quick due diligence and then meet for coffee or lunch.
4. Find a lasting relationship.

In essence, what we’ve done is move about 25% of the work from the back end (really bad dates) to the front end (setting up our profile and search requirements) and free ourselves from the other 75% so we can focus on other things (like living life!).  For the recruiting analogy, the percentages are the same.  If you can move about 25% of your effort the the beginning of the process, you’ll save about 75% on the back end.  You do this by using new tools (newer than Boolean searches on the web) and shifting your energy from sifting through results to creating them.

The point of all this is that there are NEW  ways to do about everything today including dating and recruiting.  For those of you out there on a really bad date today or reviewing your 100th resume of the day – why are you living in the past?

When Reality Knocks

For months now I’ve been writing about the Candidate Experience and it’s ever growing importance for Corporations in this economy.

Recently Taleo, in one of its Taleo Cafe presentations, put forth the following research metrics: 

23% of job seekers has been badly treated by a prospective employer.

53% of jobseekers will not purchase products and services if they have been badly treated.

55% tell at least 3 people about their bad experience.

49% of all jobseekers find the lack of acknowledgement of their application the most annoying part of hte recruitment process.

and I would add one of my own: 

100% of job seekers find the lack of closure to their application process (the Black Hole) an unacceptable business practice and all the above metrics apply.

Today is the day to focus on the candidate experience.  This time next year, you’ll be too busy, you’ll be in too many meetings and once again the Candidate will become the victim of a very bad candidate experience with your company.